Frequently Asked Questions

We accept multiple forms of payment. You can book by paying a 50% deposit or the full amount via bank transfer, OXXO deposit, or credit/debit card through our secure link. If you pay a 50% deposit, the remaining balance is settled on the day of the tour.

Generally, our tours include round-trip transportation in air-conditioned vehicles, a certified guide, and entrance fees to sites (if specified in the quote). What is rarely included are tips, alcoholic beverages, and personal expenses. Each tour has exact specifications that your advisor will send you via WhatsApp before confirming.

In case of date changes, we can reschedule at no extra cost if you notify us with sufficient anticipation (subject to availability). However, we do not issue refunds under any circumstances. For more details, please review our Cancellation Policy.

Yes, most of our excursions feature bilingual guides (Spanish and English). If you need a guide in another language (French, German, Italian), please contact us in advance to organize a private tour.