Contact
We are available on WhatsApp, by phone call and at our street-level office in downtown Merida, every day from 7:30 to 21:00. Feel free to message or visit us to discuss routes, pick-up points and schedules with zero booking obligation.
Direct contact channels
| Channel | Contact Details | Recommended Use |
|---|---|---|
| WhatsApp & bookings | +52 999 292 8981 | The fastest channel. Real-time availability checks, pricing inquiries, booking confirmations and on-road support in English or Spanish. |
| Office phone | +52 999 453 7390 | Voice calls to the office if you prefer speaking directly with a local specialist to coordinate family departures or private charters. If one line is busy, use the other. |
| experienciamayatoursmid@hotmail.com | Custom group coordination, detailed corporate itineraries and Mexican tax invoice issuance (CFDI). | |
| Walk-In Office | Calle 61 No. 503 x 62 y 64, Centro, Merida, Yucatan, C.P. 97000 | In-person trip planning, card terminal payments, and face-to-face local route advice in downtown Merida. |
| Experiencia Maya Tours | Recent excursion photos, seasonal nature updates and regional announcements. |
Opening hours
Monday to Sunday, 7:30 AM to 9:00 PM (07:30–21:00). We remain open daily, including weekends and public holidays. If you send a WhatsApp message outside these hours, our team will reply promptly first thing the following morning starting at 7:30 AM.
Because excursion vans depart early in the morning (mostly between 7:00 AM and 9:00 AM), we strongly advise messaging us the afternoon prior to secure your seats and arrange your pickup point.
Our office location in Merida
Our office is conveniently located at Calle 61 No. 503, between Calles 62 and 64, less than two blocks from Merida's central Plaza Grande and Cathedral. It is an easily accessible street-level storefront, not an enclosed commercial suite.
You are warmly invited to drop in to collect regional maps, check road conditions, or ask for local dining recommendations with no obligation to purchase a tour. We take pride in assisting independent travelers discovering the Yucatan.
Directions on Google Maps Walking route from Plaza Grande
Details that help us answer you quickly
To provide a complete and accurate itinerary quote on our very first reply, please mention:
- Your travel dates in Merida: allows us to immediately cross-check active tour departures.
- Total party size: noting if young children or seniors are traveling with you to adapt physical pacing.
- Your core interests: whether you prefer Maya ruins, cenote swimming, flamingo boat tours or beaches.
- Your lodging in Merida: to verify if your hotel sits within our standard morning pickup route.
Helpful travel resources
- Full itineraries: view our complete offerings in our tour catalogue.
- Payment & deposits: check policies in payment methods and how to book.
- Gear recommendations: practical advice in what to pack for a tour.
- Gate admissions: official government fees outlined in entrance fees and official prices.
Who we are
Tours Experiencia Maya is a licensed, family-operated local travel agency registered with Mexico’s National Tourism Registry (RNT), operating out of downtown Merida. We manage 13 full-day itineraries across Yucatan and neighboring states alongside certified bilingual naturalists and cultural guides. We maintain a verified 4.6-star rating on Google across 26 independent traveler reviews, which you can read in our reviews section. Discover our philosophy in about us.
Frequently asked questions
What is the official phone number and WhatsApp for Tours Experiencia Maya?
We have two official lines: +52 999 292 8981 for WhatsApp and bookings, and +52 999 453 7390 to call the office. If one is busy, you can use the other. We are available every day from 7:30 to 21:00.
Where is the agency’s walk-in office located in Merida?
At Calle 61 No. 503 x 62 y 64, Centro, Merida, Yucatan, just steps from the Plaza Grande. It is a street-level office welcoming visitors.
Do you provide customer service and guided tours in English?
Yes. Our customer support staff and certified tour guides are fully bilingual, conducting tours comfortably in English and Spanish.
Can I drop by your office just to ask travel questions without booking?
Absolutely. We welcome visitors who need map advice, regional driving tips, or route planning with zero commercial pressure.
How far in advance should I book an excursion?
We recommend booking 2 to 4 days ahead to secure your seats, particularly during winter peak season, holidays, or weekends.
Is it possible to book a tour for the very same day?
It depends on current seat availability. Because departures leave early morning, we strongly advise messaging us the afternoon before.
Do you issue official Mexican tax invoices (CFDI)?
Yes. If you require an official electronic tax receipt, simply request it when confirming payment and provide your tax documentation.
How is a tour reservation officially confirmed?
Reservations are confirmed with a partial advance deposit via bank transfer or credit card, followed by an immediate booking confirmation voucher.
Tour catalogue · How to book · Payment methods · Traveler reviews · About us
Ready to plan your Yucatan day trips?
Message us on WhatsApp or visit our downtown Merida office to organize your custom excursion itinerary.