Privacy Policy
Tours Experiencia Maya, located at Calle 61 No. 503 x 62 y 64, Centro, Mérida, Yucatán, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), is responsible for the use and protection of the personal data you provide.
1. Data Collected
For the proper provision of our information and quoting services, we may collect the following data through our website and direct WhatsApp contact:
- Full name
- Contact phone number
- Specific quoting information (number of people, tour of interest, estimated date)
2. Purpose of Data Processing
The data provided will be used strictly for the following primary purposes:
- Providing detailed information about our tours in Yucatan.
- Generating personalized quotes and budgets.
- Following up on booking and information requests.
- Contacting the user via WhatsApp or phone to complete the sales process.
3. Data Transfer
Tours Experiencia Maya commits to not selling, renting, or sharing your personal data with external third parties without your express consent, except for the exceptions provided in article 37 of the LFPDPPP.
4. ARCO Rights
You have the right to know what personal data we hold about you (Access), request the correction or update of your information if it is outdated, inaccurate, or incomplete (Rectification), request its deletion from our records (Cancellation), or oppose its use for specific purposes (Opposition). To exercise these rights, you may send a detailed request through our official customer service channels.
5. Use of WhatsApp as Conversion Channel
By clicking the "Book via WhatsApp" buttons, you voluntarily agree to start a conversation on an external platform. Tours Experiencia Maya is not responsible for WhatsApp Inc.'s own privacy policies, which govern that interaction once you leave this website.
When you contact us from this site, we save a copy of the generated message and its reference number in our dashboard to handle your request. Messages are automatically deleted 90 days after creation, whether answered or still pending. You can ask us to delete yours sooner through our official contact channels. Your conversation in WhatsApp is governed by that platform's policies.
6. Image & Visual Material Use
The photographs and videos published on this site are intended to illustrate the tourist experiences and promote Yucatan's destinations. The material comes from social media records, public domain resources, and referential material.
We deeply respect copyright and image rights. If you appear in any content or hold the rights to an image and wish to request its accreditation or removal, you may do so by contacting us through our official channels.
7. Cookies & Tracking
Google Analytics loads only if you accept optional measurement; Google receives site usage data for statistics. You can reject it in the notice without affecting bookings. We also record, without cookies or storing your IP address, pages visited and contact buttons pressed (WhatsApp, call, directions); those records are deleted after 13 months. We also send NearVisual Studio, which operates our analytics dashboard, events that include the page, language, approximate visit source, button type and location, and, where relevant, the tour name; we do not send the text you write in WhatsApp. You can delete this site's data in your browser to withdraw your choice. See our Cookie Policy.
8. Changes to This Notice
We reserve the right to make modifications or updates to this privacy notice at any time to address legislative developments or internal policies.
Last updated: April 2026