Frequently Asked Questions

We accept multiple forms of payment. You can book by paying a 50% deposit or the full amount via bank transfer, OXXO deposit, or credit/debit card through our secure link. If you pay a 50% deposit, the remaining balance is settled on the day of the tour.

Generally, our tours include round-trip transportation in air-conditioned vehicles, a certified guide, and entrance fees to sites (if specified in the quote). What is rarely included are tips, alcoholic beverages, and personal expenses. Each tour has exact specifications that your advisor will send you via WhatsApp before confirming.

In case of date changes, we can reschedule at no extra cost if you notify us with sufficient anticipation (subject to availability). However, we do not issue refunds under any circumstances. For more details, please review our Cancellation Policy.

Yes, most of our excursions feature bilingual guides (Spanish and English). If you need a guide in another language (French, German, Italian), please contact us in advance to organize a private tour.

Every tour has its own price per person depending on the destination, the route and what it includes. Prices are kept up to date in our tour catalog, so you will always find the current rate for each departure there. If you prefer, ask us for a quote on WhatsApp and we will confirm the current price and availability.

Yes, the price shown on each catalog card is per person, and your booking total is that price multiplied by the number of travelers. Some tours have one rate for Mexican nationals and another for foreign visitors because of official entrance fees; when that applies, both rates are shown on the tour card. Entrance fees or extras that are not covered are listed there too, under "Not included".

When you book Bacalar, Tulum or Isla Mujeres you can add two more tours from the list included in the promotion (Chichen Itza, Uxmal, Izamal and cenotes, Columpios Island and Progreso, or Santa Barbara) for a package price. If you prefer to combine it with a tour outside that list — Mayan Train, Mucuyche, Coloradas and Rio Lagartos, or Celestun — an extra fee applies for each one. The conditions and the package price are always shown on the promotion card inside the catalog.

Our office is at Calle 61 No. 503 x 62 y 64, Centro, Merida, Yucatan. We are open Monday to Sunday from 7:30 to 21:00. You can also reach us via WhatsApp at +52 999 292 8981 or visit our contact page.

We recommend lightweight cotton clothing, biodegradable sunscreen (mandatory to protect the cenotes), a hat or cap, insect repellent, a towel, swimsuit, comfortable walking shoes, and cash for personal expenses and entry fees not included in the package.

Yes, we host everyone from solo travelers to family, school or company groups. The best approach is to write to us so we can quote directly based on the size of the group, the dates and the destinations you want to visit, and arrange transport and logistics to fit the trip.